Customer relationship management
A customer database is a common starting point for custom software development.
Although there is a wide range of CRM software products available, we usually include customer
relationship management
features in the custom software we build.
Workflow / Process Tracking
All businesses have some kind of workflow and can benefit from having a good application to track
workflow.
We have built applications to track typical workflow items such as customer orders.
We have also built applications to track more varied workflow items including employee job
applications,
tours itineraries and bookings, medical papers and retail audits.
Customers look for information using the path of least resistance and expect easy instant answers
to
their queries.
Using a portal, you provide your customers instant access to their information. This keeps the
customer happy and
saves your staff from answering unnecessary customer enquiries.
Timesheet recording and aggregating
When you sell time as a product, it is important to make the process effortless for employees,
otherwise time is not tracked and not billed.
Matching and aggregating time to projects and/or customers and easily aggregating the data at
the
end of the pay
period saves administrative time and costs.
Invoices are typically calculated from the result of a workflow or timesheet application.
Invoicing is often a good point for a custom system to finish and hand the workflow over to an
off
the shelf accounting system.
We have built systems which generate invoices directly. We have also built applications which
send
invoices from an accounting system.
eCommerce and shopping cart
To set up a quality shopping cart website quickly and cheaply, a cloud based product like shopify
with do the trick.
However, if you have specific requirements, perhaps to integrate to uncommon systems or deal with
products
which require special treatment, we can build an application for you.
Products can be simple, not requiring a custom application. However products can also get
really
complex.
We have built product dictionary systems to allow unlimited custom fields on a product,
giving the customer limitless options to describe and categorise complex products.
We have also built a custom system to track installation, servicing and maintenance
requirements of
complex products.
Existing applications contain treasure troves of information. We build custom reporting systems,
for both canned and flexible reports. It is easy to add reports to our custom applications.
We have also built systems which aggregate data (data warehouse) making reports faster and
consistent.
